Wi-Fi Connection error

[MelbaDT]

Hey Edcare, 

Thanks for reaching out and sorry for the delayed response. 

A few questions — what specific Google or Nest device is this? Did it ever work on this Wi-Fi network before? Also, are you getting a code or a message on your device or your Google Home or Nest app?

Please tell me more so I can check on it further. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need help with this?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba