WiFi connection w5 error

[lborio]

I can’t get mine to reconnect. I’ve tried everything to get it to work. What can I do?

[RXShorty]

Hi @lborio 

Did you check out THIS support page? 
Are you able to configure the WiFi on the device itself? 

What are the things you already tried so know we can give any other advice? 🤗

[lborio]

• I did everything on the page you linked 

[MplsCustomer]

@lborio 

You might have the hardware failure that came to light a couple of years ago where a hardware fault leads to a "W5" error that prevents it from connecting to the internet (https://mashable.com/article/google-nest-thermostat-replacement-w5-error).

This post in this forum says Google Nest does NOT replace Nest Thermostats with defective Wi-Fi chips if the thermostat is past warranty: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promises-to-replace-defective-wifi-chips/td-...

I'm just another Google Nest customer; my only suggestion is to contacting Support starting here and see what they say: https://support.google.com/googlenest/gethelp

[Jake]

Hey Iborio,

Sorry to hear about the trouble you are having. I wanted to follow up and see if I could be of any help. Are you still having the error on your device? Please let me know if you are still having any trouble, as I would be happy to take a closer look and assist you further. 

Thank you so much RXShorty, and MplsCustomer for the help.

Best regards,
Jake

[Jake]

Hey Iborio,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Iborio,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake