01-08-2024 09:42 AM
Hi
I connected my thermostat and the furnace works but makes a strange noise, I reinstalled the old thermostat and everything works fine.
These are my cables:
Y, G, W, RC/O (jumper with RH/B)
Thanks!
01-11-2024 01:26 PM
Hi CFresno,
Yikes! If you've experienced strange noises from your furnace after connecting your Nest Thermostat, it's possible that there may be an issue with the wiring or configuration. Could you send us the wiring photo of your previous thermostat so I can take a closer look? Also, try these:
Remember to prioritize safety when working with your furnace or electrical systems. If you're uncomfortable or unsure about any steps, it's best to consult a professional to avoid any risks or further issues.
Let us know how that works.
Best,
Zoe
01-12-2024 10:25 AM
Hi, Thanks for your answer.
I can't load pictures.
https://x.com/cfresnoossa/status/1745873602388369814?s=20
I put the picture in my X (Twitter) account.
Thanks
01-19-2024 01:48 PM
Hi there,
Thanks for getting back to us, and I'm sorry for the late response. When your HVAC system makes strange noises such as chattering, stuttering, clicking, or thumping, this means that a C wire is required. In cases like these, the best solution is for you to contact a Nest Pro. The Nest Pro can diagnose and help fix any problems with your system and thermostat installation. If needed, they can also wire an additional C wire or connect the power connector accessory to the Nest Thermostat.
Let us know if that helps.
Regards,
Zoe