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Won't connect to new boiler

Community Member


we have a new boiler and the Nest thermostat won't connect. We reset it and now just have a permanent picture on it that we can't get rid of. Any clues? The picture looks like a mobile phone. 


Community Specialist
Community Specialist

Hey @Jo37,

Thanks for reaching out. Let's try these steps:

1. Bring the display and base closer to the Heat Link and make sure the boiler is not in between the Heat Link and thermostat - only if possible.
2. Turn off the router and other WiFi or Bluetooth devices ( router, speakers, cordless phones, baby monitor, etc. ).
3. Select Replace Heat Link.
4. Enter the entry key ( do not confirm it yet ) — you can find it at the bottom side of the Heat Link, near the screw.
5. Restart the Heat Link twice by pressing on the Nest button for 30 seconds each time.
6. Confirm entry key.

Let me know how it goes.

Community Specialist
Community Specialist

Hello again. Just checking in. Do you still need my help?