Attempted to add a “family member” and received the following message:
Your thermostat wasn’t fully set up.
To set up your thermostat, you’ll need to remove it from your home and start set up over again. You won’t lose your wiring and equipment set up.
I have been able to control the thermostat via the app, and have never gotten any indication set up was incomplete. A little confused by this message.
Sorry for the delay but thanks for reaching out to the Google Nest Community.
Adding family members is supported on our Google Home app if you have a migrated Google account. It seems that based on the message that you're getting, you're able to add your Nest thermostat successfully to your account however, the setup was not completed.
Please try the suggestion by taking off the device from your Google Home/Nest app then add it back. Make sure you complete all the steps during the setup process.
Removing the Thermostat from the account and resetting it up from scratch seemed to fix the problem, although it took about 5-10 minutes for the second guest account to realize it.
Thank you for the help!
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.