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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4526 Views
  • 0 replies
  • 5 kudos

nest thermostat E won't to wif

my nest thermostat E wont connect to my wifi...at all. i am in the uk and with virgin media. last year the thermostat was working no issues. anyway i have had the hub replaced from the hub three to hub. noticed an error code H151 on the thermostat so...

VooPoo by Community Member
  • 630 Views
  • 5 replies
  • 0 kudos

WiFi connection w5 error

I can’t get mine to reconnect. I’ve tried everything to get it to work. What can I do?

lborio by Community Member
  • 309 Views
  • 6 replies
  • 0 kudos

Promises to replace defective wifi chips

Just letting people know that contrary to advertised promises, Google does NOT replace Nest Thermostats with defective wifi chips out of warranty. The only reason for such extensive advertisements is that Google wants the appearance of standing behin...

Learning thermostat

Can't get key. Says connected to account.  Doesn't show up 

Ctrip by Community Member
  • 198 Views
  • 3 replies
  • 0 kudos

Nest Thermostat account disconnected - how to fix?

I installed the nest to my network - but the device would not show up... so I tried to start from scratch. OR so I thought.. I cannot do a factory reset (there is no option for that) it just says ACCOUNT DISCONNECTED.

grapppa by Community Member
  • 312 Views
  • 5 replies
  • 0 kudos

Thermostat model number

The app says the model number for my Nest Learning Thermostat 3rd gen is "Display-3.7", but that's not the "real" model number according to Washington Gas's rebate center. The model number according to them begins as T3#####, so what is my model numb...

vettmanjj by Community Member
  • 1778 Views
  • 9 replies
  • 0 kudos

Logging in to Nest App

I can't log in to my Nest app, despite entering the email I used to register. When I click "forgot password" I never receive an email. I tried to then login via Google, but when I did that and tried to connect my actual thermostat, the settings on th...

MSF1 by Community Member
  • 336 Views
  • 5 replies
  • 0 kudos

Resolved! Creating temperature setting

I created a new temp setting and programed our new thermostat. However the system isn't recognizing it and not heating the house up till the comfort setting it hits later. Any suggestions?

How to turn on heat?

Hello, I need to turn on heat. When I go settings , it only shows cool and off.How do I get to come on? Please advise

Tntxs2 by Community Member
  • 246 Views
  • 4 replies
  • 0 kudos
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