cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4662 Views
  • 0 replies
  • 5 kudos

Heat Link

I have an issue with my heat link which seems to be a common problem! No power - only 1.5 yeras old and has worked perfectly up until now! I have followed all suggestions and even got a professional to check the wiring and there is power to the heat ...

Manni by • Community Member
  • 149 Views
  • 1 replies
  • 0 kudos

Heat link failure

HiOver the weekend our Heat Link has failed, it isn’t showing any lights at all. After seeing previous posts similar to this I have completed the question set supplied as per the below:1. What type of Nest thermostat do you have? I have 3rd generatio...

Ckjjwelsh by • Community Member
  • 187 Views
  • 1 replies
  • 0 kudos

Thermostat unauthorized changes

I have two thermostats that have been connected for 5+ years. Yesterday we came home and they were set to heat mode despite it being 90+ degrees outside. I changed them both back to cool. Tonight I awoke and they were set to "off" mode. How can I tel...

grggllm by • Community Member
  • 325 Views
  • 6 replies
  • 0 kudos

Resolved! Nest thermostat connected over 3 years red wire not connected?

Nest thermostat has been connected and used over 3 years.Now there's an error 7 times this happened in 3 months showing diagram and error says red wire not connected yet it is. No one has been messing with it, the thermostat. I turned off the power t...

Robin66 by • Community Member
  • 392 Views
  • 4 replies
  • 0 kudos

Resolved! Thermostat setup question

I have a gas fired boiler supplying hot water to an air handler (hydronic heat system) which provides forced air heating (and also a/c input from separate ac unit). So ON SET UP: should I use the “forced air gas” setting OR the radiant or radiators s...

Willyjp by • Community Member
  • 1749 Views
  • 21 replies
  • 0 kudos

E24

Any suggestions on clearing this error? Have tried turning on and off, checked coils for freezing, and drip pan.

marmar by • Community Member
  • 331 Views
  • 4 replies
  • 0 kudos

Resolved! blinking red lights on Nest

Hello, I've had my NEST working for years and for the last week or so, I've struggled to get it running. One thing to note is that it appears to have a tight connection to the base, but it doesn't "click in place" like my upstairs unit does. That sai...

mrwendel by • Community Member
  • 885 Views
  • 5 replies
  • 0 kudos

Thermostat

My neat thermostat display is connected to the base but it's still showing please connect display to base

to vote
Labels