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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3993 Views
  • 0 replies
  • 5 kudos

Upstairs nest no power.

 I installed my second nest thermostat yesterday. Unfortunately I can’t get power to it. When I remove it and put my old Honeywell back on I have no problem. my downstairs had a 7th wire (black) which I had plugged into the Y2 section. The upstairs d...

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bazinet15 by Community Member
  • 152 Views
  • 0 replies
  • 0 kudos

Thermostat doesn’t auto turn on or off

The thermostat won’t automatically kick on or off when the temperature goes below or above my manually-set temperature . I usually choose “ Cool” mode and set my temp to 75 degree, I notice if the temp goes up to 76 degree, the thermostat won’t autom...

Dyna by Community Member
  • 910 Views
  • 6 replies
  • 0 kudos

Nest wont connect to app

Installed a new nest 3rd gen thermostat and it connect to my wifi and works my hvac system but I cannot get it to connect to the app. I have 4 plotter nest thermostats on my app that all work fine but this new one just times out and can’t be found by...

mparish73 by Community Member
  • 231 Views
  • 3 replies
  • 0 kudos

Multiple Thermostats w/ Split HVAC System

I'm installing a Hitachi Split System in my home that will end up with 5 - 7 individual cassettes, each requiring a thermostat. I really like the features of the basic nest thermostat and compatability with Alexa, however I've seen reviews where many...

Takes too long to cool

I saw a previous post that explained that the Nest doesn't control how long it takes to get to the desired temperature, but I would like your help to fine-tune settings. Today we were away for most of the day. It was 90 + outside and 78 inside. We ha...

Nest Thermostat Compatibility

Wanting to install my Gen 3 Learning Thermostat, however the set-up told me I needed to go here to make sure it was compatible. Picture for reference. Current System WiringBlack: AuxOrange: AuxYellow: Y1White: W1Green: GRed: RBlue: C Thank you in adv...

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Anonymous by Not applicable
  • 333 Views
  • 5 replies
  • 0 kudos

Nest Learning thermostat

I just installed my third Nest Learning Thermostat. This one, the batteries had a low voltage indication and would not connect to the internet. I charged the batteries using the charging connector, but after plugging the display back onto the base, t...

JimmyC by Community Member
  • 261 Views
  • 4 replies
  • 1 kudos

when AC system turns on its smells like the heat is turning on

Hello everyone! like the subject says when the AC system turns on it always smells like the heat is coming on. After a minute or two it goes away and the systems starts cooling like normal. Just want to see if there's a solution to fix this issue. th...

JKeel by Community Member
  • 94 Views
  • 0 replies
  • 0 kudos
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