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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Heat/Cool Mode Lock

Documentation says, while the thermostat is locked:"Anyone can turn the thermostat’s ring to change the temperature within the range you’ve set"It seems that this is only possible in HEAT -or- COOL mode not HEAT*COOL mode.I see many post asking for t...

Condo612 by Community Member
  • 1075 Views
  • 11 replies
  • 2 kudos

Nest thermostat keeps rebooting

My Nest thermostat keeps rebooting.It’s blinking red, which supposed to indicate lack of charge, so I charge it via USB. But it then boots up, then it will go to red blinking….then reboots, then red blinking…

Mingch by Community Member
  • 311 Views
  • 3 replies
  • 1 kudos

Pathetic Experience - Nest Thermostat Support

I have had a very pathetic experience dealing with the nest thermostat support, we have been using more than 20 nest thermostats in our home.I called nest thermostat support for the first time but they say that they cannot support customers residing ...

Nest0014 by Community Member
  • 204 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Compatibility

 Hi all! Attached is a photo of my current thermostat. Really having trouble figuring out if mine is compatible with the nest thermostat?

A687CB65-BC5B-40A4-A4A0-B349D6297934.jpeg
bwhite228 by Community Member
  • 98 Views
  • 0 replies
  • 0 kudos

Update on switching from heat to cool when locked

When will the software be updated to allow heating and cooling in locked mode? I see several posts about this with responses that you value feedback but it still has not been updated. When can we expect this to be available.?

agerardot by Community Member
  • 79 Views
  • 0 replies
  • 0 kudos

Nest Thermostat cannot control this equipment only when locked

My nest thermostat will come up with the equipment detected screen and then the screen with Your thermostat cannot control this equipment properly without wiring changes. I have not seen this happen if it is not locked. This is installed in a rental ...

agerardot by Community Member
  • 258 Views
  • 0 replies
  • 0 kudos

Heat link no lights and h71 error messages

Hi! My heat link is not responding- no light. I did try setting up a new wireless camera yesterday, but have it off now.I read about changing batteries in the heat link but can’t see where they are? any advicethanks!

Faulty nest Heat Link

Hi, my nest showed a fault today after a few years of no problem, the thermostat was saying it can’t connect to the heat link. I checked the heat link it was no showing the green light, i tried to reset but it hasn’t worked. Is my heat link faulty, i...

Brian2020 by Community Member
  • 229 Views
  • 4 replies
  • 0 kudos
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