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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Heatlink has stopped working

Hi, my heatlink has suddenly stopped working. There's power to it but it won't turn on. I've tried turning off the power to it for 5 mins but still won't come on. The boiler is working fine and the heatlink is about 30cm from it. I can also confirm t...

dgoodbourn by Community Member
  • 855 Views
  • 15 replies
  • 1 kudos

Resolved! AC options disappeared after the winter

Hot day yesterday (103). Went to turn on the AC late in the afternoon and the Nest Thermostat only displayed the heat option, which is odd because we used the ac last summer. Reading up on a few posts you can change the option from Heat to Cold. My N...

No Cool Mode on Nest Thermostat

I installed a nest thermostat in the winter and had no issues. Now that it is summer, I am trying to turn it to cool mode, but it simply does not show this option. I have a nest on my other home and we never had this issue. Please advise. Ryan

rdyck by Community Member
  • 291 Views
  • 4 replies
  • 0 kudos

Nest Thermostat Help

I’ve recently moved into a new house with an existing Nest thermostat. No manual or instructions. How do I program/reprogram? Is there a customer service # I can call to speak to a human?

Ggerasme by Community Member
  • 338 Views
  • 4 replies
  • 0 kudos

Schedule a temperature range

I would like to configure my Nest Learning Thermostat to only turn the AC on if the temp is 81° or higher, and I would like the AC to cool to 76°. How do I do that? Thanks

Resolved! Heatlink not working

Jukes2 again, forgot to say I’m in UK. How will i know when i get a response to my query

Jules2 by Community Member
  • 486 Views
  • 7 replies
  • 0 kudos

Resolved! Heatlink not working

My problem sounds similar to issue Arian raised on 8th May. According to my phone it stopped working 23 days ago. Thermostat itself is not working. Electrician has pushed button on heatlink & nothing happened he seems to think it is a faulty receiver...

Jules2 by Community Member
  • 703 Views
  • 11 replies
  • 0 kudos

Preheat when no heating is scheduled

My Nest controls a Baxi 200 heat only boiler that is under 18 months old, which feeds a Megaflo system.It is summer time and the boiler never comes on for heating. We have a daily hot water schedule from 2pm to 4pm. However, the boiler is regularly f...

karlic by Community Member
  • 773 Views
  • 6 replies
  • 0 kudos
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