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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 6660 Views
  • 0 replies
  • 6 kudos

Google Home App Crashes When Trying to Setup Nest Thermostat

HelloWondering if anyone could help with my issue. I had purchased a Nest Thermostat sometime ago. Upon installation it prompted me to continue the setup through the Google Home App, however, after I get to the point in the app to discover the device...

WV by Community Member
  • 2364 Views
  • 12 replies
  • 1 kudos

Resolved! A/C cycles on and off

My A/C just cycles on and off continuously. I moved the location of the thermostat, but it has always worked in the past. I only have three wires; Red, Yellow and Blue and the system is only for A/C. I have had the thermostat wired up and on the base...

lfpd42 by Community Member
  • 2780 Views
  • 16 replies
  • 0 kudos

Heatlink lost in google

Hi all, how do I escalate an issue in Google? My heatlink broke, I sent it back to Google in Poland. I have a POD to confirm delivery. But it's been weeks now and I just keep getting the same email from the agent. I don't have an update and I have no...

jenm5000 by Community Member
  • 240 Views
  • 2 replies
  • 0 kudos

Nest heat link. Issue still open

Hi Cristian. I have an open case [5-2761000032527]. I have received my heat link but no return label. Also the list of nest pros provided by your colleague are not active nest pros. As I am time bound to get the defective heatlink back to you. I have...

Niamhco by Community Member
  • 145 Views
  • 0 replies
  • 0 kudos

Unable to enroll in rush hour rewards

Unable to unroll in rush hour reward. It used to work before nest.com migration to google.Am trying to signup for rush hour reward with Sawnee EMC and it is in an endless loop which keeps directing me to support.google.com.When i click on signup unde...

nest_ by Community Member
  • 636 Views
  • 4 replies
  • 0 kudos

AC shuts off when it shouldn't and then turns right back on

Nest Gen 3 was installed 3 months ago and everything worked fine until recently. Now, maybe once a day, the entire AC unit will turn off when it shouldn't and then turns right back on 5 seconds later. The thermostat says "Cooling" and the fan is runn...

Nest app won't turn on 2nd Stage Cooling

Not sure when it started but I noticed a few days ago when using my Pixel 6 Pro, Nest app 5.68.0.12(March 8, 2022) my AC doesn't go into 2nd Stage Cooling, even if I crank the temperature down to 50F. When I change the temperature on the Nest it self...

Ivan275 by Community Member
  • 257 Views
  • 1 replies
  • 0 kudos
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