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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3718 Views
  • 0 replies
  • 5 kudos

Please reattach

After a couple hours trying to troubleshoot with support the dreaded ‘Please remove thethermostat from itsbase, then reattach it.’ endless message loop , the answer was well guess your base failed (again, 3rd one) but you are out of warranty so here ...

Bushi by Community Member
  • 287 Views
  • 2 replies
  • 0 kudos

Farsight Near display stopped working

Nest Learning Thermostat 3rd GenI've had this for six weeks, and the Near (detailed) display has stopped automatically showing when I am close (3 ft). The Farsight display still automatically triggers, but when coming closer it no longer switches to ...

schase56 by Community Member
  • 4192 Views
  • 28 replies
  • 1 kudos

Resolved! Nest thermostat high ping.

My thermostat (nest learning 3) reports high ping times. I've restarted everything, and checked on service status. I've moved it away from any potential interferenceSignal strength 71 (out of 100), ping 2346ms (over 1500 is apparently a problem) So I...

No hot water schedule showing

I have had the nest thermostat for a few months now, but the app does not show the water schedule, this is the nest learning stat 3rd edition, the app is the iOS version any help please

AVAGO01 by Community Member
  • 245 Views
  • 3 replies
  • 0 kudos

Broken Heatlink

My heatlink is broken. tried everything from the documentation.nothing works, no lights and no power at all for the heatlink.checked wiring as well. it is not warm here! how to solve, but seen same issues and might need a new heatlink. thanks

No power m20

Ugh!I know I setup the wiring on both the thermostat and c-wire correctly and I’m getting a no-power code. Ugh! I’m ready to give up….

Nest Thermostat Energy history shows no usage

History shows no usage, but when clicking on the day shows usage?This has been an issue for best part of a year.Come on Google, get this sorted, it's not good enough.Summary shows 'no usage'Click on day shows usage

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Jmiller by Community Member
  • 319 Views
  • 1 replies
  • 2 kudos

nest/alexia

The nest was working with Alexia, now when i try to turn on heat it says "hallway doesnt Support this"I have no hallway setup and Alexia does see The Nest and i can manually control tru Alexia

Aalandar by Community Member
  • 287 Views
  • 3 replies
  • 0 kudos
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