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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4524 Views
  • 0 replies
  • 5 kudos

Nest app is not connecting to thermostat

Hello! I've had the nest thermostat for several years. I've been having more issues during the last few months, it seems, intermittent issues of the app saying the thermostat is offline. The thermostat sees the network and says it's online. The netwo...

screen gone blank and will not connect to app

OK. after working fine for years the screen started to just go blank and it will no longer attach to wifi. I checked the power source and battery is fine and above specs. I restarted the unit and it found the wifi but would not connect and then went ...

mqjenkins by Community Member
  • 223 Views
  • 1 replies
  • 0 kudos

Need help with nest not working ac/ turns on heat

Just got a nest thermostat set it up and I have two old thermostats. One for entire house and one thermostat that just controls upstairs. I installed nest in main downstairs here is the wiring When I run ac it blows out heat not ac and it does it in ...

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Ericjay by Community Member
  • 1787 Views
  • 20 replies
  • 0 kudos

Do not buy Nest products from the Google Store

Buyers Beware!!!I am totally shocked that Google has refused to refund a Nest thermostat after a Nest Pro had advised me that my HVAC system is not compatible with the nest thermostat just past the 30 day return window. Now I’m stuck with a thermosta...

Rean by Community Member
  • 256 Views
  • 2 replies
  • 0 kudos

Nest heat link failure outrageous

Like so many of you I have tried to get a simple nest heatlink replacement over the last yearI followed the suggestions but it’s simple there is no power in the heat link. I’m happy to return it but to where? I am a qualified engineer and can confirm...

RoryConlon by Community Member
  • 811 Views
  • 10 replies
  • 0 kudos

Holding features oom the g00glle home app

Last night our heat went off, one the new installed model 1.xxxx nest thermostat. Found hold features, and became confused.. It displayed a time that it stopped heating.. I want no. set time.. I want continuous heat. I do not want the heat to shut of...

RJPearson by Community Member
  • 234 Views
  • 2 replies
  • 0 kudos

temporary setting

I have my Nest Thermostat set up on a daily schedule. However when my wife cleans the house she wants the temperature turned way down. On my old thermostat I could turn down the temp and put on hold until we wanted it set back to normal. Then we woul...

DandD by Community Member
  • 521 Views
  • 3 replies
  • 0 kudos

Resolved! No hot water

I had to replace my Nest Thermostat recently and now my hot water is showing as not connected.How do I get it working again?

Nest Heat Link

Afternoon everyone!My Nest Heat Link doesn’t appear to be able to turn the HEATING on remotely or follow the presets.I can do it by pressing the Heat Link button, but it will not work using either the thermostat or the app.It does however turn the WA...

Chico by Community Member
  • 313 Views
  • 3 replies
  • 0 kudos

Which Nest thermostat compatible with infrared heaters?

We have five fairly ancient infrared heaters in our village hall (for now!) running at a total of 7.5kW. A connector currently enables a wired-in thermostat to operate them, but it does not have the granular programming capabilities we need. A Nest t...

Alison999 by Community Member
  • 1378 Views
  • 7 replies
  • 0 kudos
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