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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Replacing nest thermostat with a new nest

My 5 year old nest Has stopped working. I plugged in a new one and it has been updating software for 10 minutes, even though it never asked for my password. How do I set this up?

Hb61 by Community Member
  • 613 Views
  • 1 replies
  • 0 kudos

Two C wire options

My default thermostat had a C wire attached to it, and it was blue. When I removed the old thermostat I also found a sneaky black wire tucked behind it not connected to anything. Since the old thermostat used the blue wire for C, I went ahead and use...

Mrtorbear by Community Member
  • 275 Views
  • 1 replies
  • 0 kudos

Nest Thermostat won't turn on my Big Maxx Heater

So I have a Mr Buddy Big Maxx heater in my garage. Has a C, W, R and G wire. It's been working fine on a 2 wire setup with a manual thermostat, as well as a honeywell programmable digital thermostat, so I know the heater works. I hooked up the Nest E...

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Ryan50hrl by Community Member
  • 818 Views
  • 0 replies
  • 0 kudos

Thermostat shows on but no heat on almost new system.

Nest Learning thermostatGoodman HVAC system (non communicating) I can connect to the air handler and initiate a run of electric heat (from goodman’s bluetooth maintenance app) but the thermostat cannot initiate a system run. It’s been showing as “on”...

3 wire connection only cools

The old thermostat uses 3 wires, G, Y, and Rh jumped to Rc. The house was originally zoned oil hot water with 2 wire thermostats plus AC & air handlers added later. Connected as instructed only fan & cool can be accessed. At another location, Nest wo...

John78 by Community Member
  • 210 Views
  • 0 replies
  • 0 kudos

Nest thermostat install

Hi,Can this setup work with the nest? Initially the compatible test said yes, now further down the line it says no. I have a heat pump systemThanks for any advice @ 

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Santi by Community Member
  • 138 Views
  • 0 replies
  • 0 kudos

Nest thermostat starts on it own

Thermostat come on by itself, and always sets up to 21degrees. Doing it roughly every 2 hours, app on my phone hasn't been changed and neither has the wall mounted nest.

Grippa by Community Member
  • 126 Views
  • 0 replies
  • 0 kudos

Need to file an official complaint. I had enough!

Hello! I need to file an official complaint.. to a regulator, to a senior manager, someone responsible who won't ignore me! I have been promised a compensation since October and this has been going on forever. As if it wasn't bad enough, I had no hea...

katgr by Community Member
  • 522 Views
  • 7 replies
  • 2 kudos
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