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Nest Thermostats

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Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 11600 Views
  • 0 replies
  • 6 kudos

Having trouble adding to my Lutron app

Just got a Nest thermostat and am having trouble adding it to our Lutron home automation system. When I go to the “Works with Nest” option I get a warning about Google not supporting integration. I converted my Nest account to Google a month or two a...

applefan by • Community Member
  • 609 Views
  • 4 replies
  • 0 kudos

Nest Thermostat and Heat Link

Good afternoon. My Nest thermostat is blank and unresponsive (it says offline on the app) and also the heat link is completely dead. Please help!

ST4 by • Community Member
  • 266 Views
  • 0 replies
  • 0 kudos

Sunblock not working

I have had sunblock turned on for a week now. Our thermostat does get hit by direct sunlight in the mornings. The air is still kicking on during this time even though the house is not as hot as the thermostat is reading. I keep manually raising the t...

MCiallelo by • Community Member
  • 2391 Views
  • 10 replies
  • 0 kudos

Setting up New Wi-Fi connection

I changed my Wi-Fi and did so before my old Wi-Fi was turned off. When they turned it off at midnight my thermostat stopped working… so I’m attempting to set up on new Wi-Fi and it’s not picking up Wi-Fi . All my other devises are already switched ov...

Wlsteen by • Community Member
  • 435 Views
  • 3 replies
  • 0 kudos

How can I get the app to recognize my thermostats again?

I have had the nest system for over a year. Suddenly the app no longer displayed my two thermostats. I have tried to re-connect by scanning the QR code on the back face of the thermostat cover and then prompted for entry key. However, the thermostat ...

26Liz by • Community Member
  • 588 Views
  • 5 replies
  • 0 kudos

Nest turning AC off, starting again within 5 seconds

Hello. My Nest Learning Thermostat has worked great nearly 1.5 years. We had a very temperate April / May where we didn’t need to run the AC at all, kept windows open. In June we started running AC again, now the Nest starts the AC, runs fine for a w...

Resolved! Can't reduce the temperature during Rush Hour Rewards

Whenever rush hour rewards kicks in it changes my temperature from 73 to 80. When I try to turn down the temperature it says that my temperature will adjust in 2 hours 17 minutes. Why can't I change my temperature durin Rush Hour Rewards like the pro...

Google Home App and Nest Learning Thermostat

As soon as I downloaded the Google Home app and connected the thermostat, it started throwing heat. We live in Arizona. This is a problem and I cannot seem to change it. There is only cooling selected on the device and the app. This shouldn't be happ...

turquoise by • Community Member
  • 371 Views
  • 3 replies
  • 0 kudos
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