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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4657 Views
  • 0 replies
  • 5 kudos

Nest thermostat not switching off

My thermostat is constantly calling the boiler and heating the space. The room temperature is higher than the heat setting but it continues to heat the rooms

Cbrown99 by • Community Member
  • 159 Views
  • 0 replies
  • 0 kudos

Emergency heat

I have a Nest thermostat. The only way I can get the heater to come on is through emergency heat. If I have it set to heat or heat/cool, the heater will not turn on. My heater is gas, but in the information page, it says electric. It does not allow m...

Mrtaylan by • Community Member
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! Second user on Nest thermostat

We are trying to connect my wife’s phone to Nest thermostat as a second user, mine is already connected. We go to settings, nest app but it tells us it is already connected to an account. How can we get my wife’s phone connected to the thermostat? Th...

Szymon by • Community Member
  • 3254 Views
  • 4 replies
  • 0 kudos

Heating outside of schedule

Recently the NEST has been switching on the heating around 2am most (not all) mornings at heating to a temperature that’s not on the schedule. I’ve seen a few people have had this issue but can’t see any responses with a ‘why’ and a ‘fix’. Any ideas ...

99HS by • Community Member
  • 1006 Views
  • 5 replies
  • 1 kudos

Reconnect

I removed my phone from the nest thermostat app and now I can't reconnect it how do I do that?

Offline

How do I reconnect the nest app to the learning gen 3 thermostat. It is currently offline. Tried to scan the qr code with the phone camera but it will not translate to the app. Any suggestions

DB2022 by • Community Member
  • 266 Views
  • 3 replies
  • 0 kudos

Getting Real help...How do you do it, Part 2?

In an attempt to provide more feedback on the original thread under the same name, I tried to respond with the following:This probably won’t get through, but the problem is still your support website that needs to be revamped. It does everything it c...

JoeS by • Community Member
  • 178 Views
  • 1 replies
  • 0 kudos

Nest thermostat

The thermostaT is showing message continue setup in google home app. It has been working fine with the occasional needing to reset. I am at work and wife is home cold. 15 outside. Nest won’t do anything but show that message.

Jammer213 by • Community Member
  • 385 Views
  • 4 replies
  • 0 kudos

Nest thermostat Power adapter

I have a two-wire, heat only system. I installed the Nest thermostat and it worked fine, except for the N260 error. Per Google recommendation, I acquired a Nest Power Connector, instead of installing a "Com" wire. I followed the instructions to insta...

Nest model G4CVZ won’t connect to WiFi

Hi - just had a refurbished Nest thermostat installed. Heating works but I can’t get it connected to WiFi. Troubleshooting says to do a factory reset but the settings and other functions are grayed out. Am I out of luck?

Deb3 by • Community Member
  • 955 Views
  • 5 replies
  • 0 kudos
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