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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Heatlink not working
My heat link is not working, completely dead. Checked all the obvious circuit switches etc. Currently have no heating in a house with a child. The meat is only approximately 2 years old. Please help. Can’t find customer service number.
Home/Away Assist No Longer Working
It seems like after latest update to Google Nest, home/away assist feature is no longer functional. The thermostat only switches to away mode when I open the app and doesn't do it in the background. I tried contacting support and they were no help an...
Best not kicking on heat in the morning
So I have my best scheduled to turn the heat up by 7am. The passed 2 days it has been blowing out coldish-warm heat and never rises the temperature. I have been having to physically go into the basement and turn off and back on my heating system and ...
Multiple houses all with separate nests, can you control from one app?
Hi I am looking to install Nests in multiple holiday properties, my questions are 1. Can I view each nest on one app with one sign in or do I have to have separate accounts and logs in for each nest.2. As learned heating will be no use for a holiday ...
Nest Thermostat Won’t Tell Boiler to Turn Off
I’m in a precarious situation. Since we installed our Nest Thermostat, we’ve found that once our boiler turns on, it won’t shut off (even if the sensed temp on the thermostat says the temp is higher than the desired). And it's not subtle. For example...
Thermostat
I disabled the automated features of my thermostat so that I can manually set temperature. I’m away from home and when I left I set my thermostat to 60. The thermostat keeps resetting to 69 degrees so I have to keep overriding it via my phone. I did ...
Change the Mode on a Nest thermostat with Alexa
I can change the temperature on my Nest Thermostat with Alexa but it does not recognize the word Away (or Home) to change the Mode. Alexa asks "What do you mean by "Away"?Any ideas?
schedule visualization bug?
The same schedule, seen on web browser, is different from the one shown on the Android app (look at the setting at 6:30 AM. Automatic schedule option is turned off. How is this possible? Am I the only one getting this weird bug? Solutions?
refund
I have been waiting for a refund for over 1 month - the team have everything they need from but no refund.No one is responding to my chasing emails.Can anyone recommend how I can get my refund paid?
Thermostat history inaccurate
My Nest Learning Thermostat hearing history is off. For example, if shows 15 minutes but when I clock on the bar, it shows at least 8 hours of usage. Interestingly, the other 4 in my house has no issues. On this thermostat I'm also getting notice man...
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