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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4702 Views
  • 0 replies
  • 5 kudos

nest thermostat startup

I tried to setup in google home, but when it asked for thermostat code the unit would not display anything. It just says continue with setup. I cannot get pas t this screen. The touch bar on the side does not do anything.help

dan62 by Community Member
  • 714 Views
  • 7 replies
  • 0 kudos

E102 error code

I have had my gen 3 learning thermostat all year and this week the device has suddenly not been able to use heat. The connection with the w1 wire keeps going out and it’s 45° outside. If I unplug the thermostat from the wiring mount it will reset the...

Joebelew by Community Member
  • 6559 Views
  • 19 replies
  • 1 kudos

3rd generation heat link

Re Nest heat link 3rd generation. Connected to T1&T2 No 12 volt power coming out of the unit. 240 supply in is ok. Have tried re sets and no success. The thermostat had no charge remaining so will not communicate with the heat link. Purchased in Augu...

Cpp by Community Member
  • 833 Views
  • 8 replies
  • 0 kudos

Compatibilité

I live in Spain. My HVAC system is LG with and LG thermostat controller. It has only three wires: red, yellow and black. The installation is modern, only 18 months. Will this work with nest?

Peter01H by Community Member
  • 316 Views
  • 3 replies
  • 0 kudos

Heat Link

Hi there one day i came home and there was no light on the heat link. I have tried to reconnect the heat link an dthermostatI have checked for tripped switchedi have tried charging the battery connecting a usb and a yellow light appears but when i re...

CaraghC by Community Member
  • 1863 Views
  • 19 replies
  • 0 kudos

Green light blinking

Hi my thermostat is blinking green light and it's completely dead out of sudden. Tried to charge via USB but still not responding. Look at Internet they say software update is stuck and the customer service is not that much helpful. My concern is if ...

palagh by Community Member
  • 1559 Views
  • 7 replies
  • 0 kudos

Manual schedule not working

Haven't set a weekly manual schedule and thermostat won't switch on. Auto-therm is off. Am I doing something wrong?

Sappyjay by Community Member
  • 438 Views
  • 3 replies
  • 0 kudos

Google Home app says my Nest thermostats are by “off-line”

Suddenly out of the blue the Google home app is no longer able to control my two Nest thermostats. The app says that both thermostats are “offline” when I walk up to the thermostat and go into the settings, everything looks normal. Both thermostats a...

Benrub by Community Member
  • 2651 Views
  • 14 replies
  • 6 kudos
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