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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4621 Views
  • 0 replies
  • 5 kudos

w5 error message

I"ve had this nest thermostat for over a year and it's worked great. Recently it started reporting the w5 error message. What can I do to repair this?

Where is my refund?

My Nest Thermostat and Heatlink failed in July this year.After the rigmarole of receiving a replacement thermostat, literally hours on the phone, then finally being sent a replacement Heatlink too. I then had to pay up front for installation by a loc...

EBe by • Community Member
  • 1820 Views
  • 10 replies
  • 3 kudos

Resolved! Is this normal?

My nest thermostat 3rd gen is a set to 70°f and is reading a 69°f and has been like that for a while yet the heat isn't turning on.

Nest Learning thermostat and Nest app on iphone

New stat installed professionally yesterday. says no app. Opened app account today and tried to install the device followed instructions to the T, typed code from stat onto the app but there is no way to enter it it seems. Round in circles and no sol...

Nest Thermostat - No activity

I have home/away assist turned off but my thermostat keeps going into echo mode because it says "No activity in the house". I've searched the google home app and the nest app (which my thermostat does not show up in) on iOS but I'm unable to find a w...

Jason1 by • Community Member
  • 1816 Views
  • 9 replies
  • 1 kudos

Awful customer service

Have so far spent 4 days and many hours on the phone trying to get our new thermostat to work. Asked to talk to a supervisor as we are getting nowhere and going round in circles. I am so frustrated and would never recommend nest to anyone in the U.K....

Saints by • Community Member
  • 519 Views
  • 3 replies
  • 0 kudos

how have nest become SO AWFUL???

I am shocked at how sh!t google nest help and products have become. they were once our 'product of choice'..... historically we fitted hundreds of these... had 3 in my own home.... always worked.... always happy days...... but in the last few months....

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