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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 10698 Views
  • 0 replies
  • 6 kudos

Heat link

The heat link is dead, I have tried the re-set and it has no lights. I bought this last year? I am right to understand that it has 2 years warranty?

Gagan by Community Member
  • 522 Views
  • 2 replies
  • 0 kudos

Help wiring a Nest E Thermostat - no existing thermostat

Hi, We have a Baxi Victoria Condens 24/24 F combi-boiler here (in Mallorca) which was installed last year. Turns out that they did not install a thermostat at the time.I already bought a Nest E thermostat but the plumber is not so keen about installi...

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MGG by Community Member
  • 698 Views
  • 4 replies
  • 0 kudos

Resolved! Nest Heatlink - no power, dead unit

Hi,I have a 3rd gen nest thermostat that will no longer connect to my heatlink, the thermostat itself looks fine. The heatlink was installed in July 2020 and has been working fine up until last week. We've had no power cuts and no maintenance on the ...

Nanor by Community Member
  • 3602 Views
  • 6 replies
  • 2 kudos

Nest 3rd Gen - Hot water without internet?

Hi All,I fitted my Nest 3rd Gen thermostat about a year ago and all seems good.One thing I would like to know is should the hot water (water tank) scheduling still work if internet access is unavailable?So a few weeks back I woke up to find the inter...

Gonch1980 by Community Member
  • 1776 Views
  • 5 replies
  • 0 kudos

Google Nest E stuck on black screen with with update logo

Hi there, I have seen many threads that were already closed but my Nest E thermostat is stuck on the black screen, we’ve tried already all recommended trouble shooting. Let the battery die down over night, put it into the PC with USB cable, attempted...

jlsm11 by Community Member
  • 1063 Views
  • 6 replies
  • 1 kudos

Nest thermostat alerts

I need an alert when there is a power outage and my furnace will not be able to run. I have a UPS on my internet so WiFi will be available.A push notice at the safety temp may be too late if my UPS has already run out. I can't afford to let my pipes ...

GaryH4116 by Community Member
  • 930 Views
  • 4 replies
  • 1 kudos

Thermostat wiring Help

 The top picture with labeled wires is coming straight out of HVAC system and then into the old thermostat converter box, with only red/white/green/blue (no yellow) exiting. I idiotically didn’t take a pic of the old wiring, but I know there was a ju...

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Nest changing by itself. From 50 to 90 its got a mind of its own

HelloOur Nest keeps changing on its own randomly. It will drop to 50 or change to 89 or 90. We have spent weeks with Google Tech support chat who after being escalated over and over say, we have run out of options, please feel free to buy a new produ...

AServos by Community Member
  • 873 Views
  • 5 replies
  • 0 kudos

Nest temp sensor is associated with another account

I removed the temperature sensors from my old nest account and then deleted the account. In trying to add them to my new google account for nest I get the error that the temp sensors are still associated with my old account. please help as I have 4 o...

opiley by Community Member
  • 8785 Views
  • 9 replies
  • 3 kudos
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