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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Resolved! Gripe -- Nest replacement of my replacement still doesn't work

My original Nest 3rd gen learning thermostat succumbed to the W5 network error. It worked great for half a year and then it no longer can connect to my network. Lucky the "smart" thermostat still functions as a simple thermostat and I can turn my hea...

Charged for replacement under guarantee I already returned

My nest Thermostat was faulty under guarantee. Google a replacement and i returned the faulty unit, with the RMA they gave me, using the courier label they gave and their courier, receiving a receipt from Google store and tracking information. Howeve...

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Hub101 by Community Member
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  • 4 replies
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Constant Disconnect from wifi

It's so frustrating that nest keeps disconnecting from wifi. No, wifi is fine. All other devices have no issues at all.Even nest is fine in general. But once in a while it just goes offline for no reason and non of the troubleshooting works. For exam...

KJ0418 by Community Member
  • 276 Views
  • 5 replies
  • 0 kudos

Resolved! Nest Thermostat having M25 code

Hi,We installed two Nest Thermostat regular with C wire on two different floors. Checked that all the 5 Wires (Y-C-W-G-R) detected on Thermostat and App both. Tested the terminals between R and C before installation and found 27.4 volt coming. But if...

Pkgupta by Community Member
  • 292 Views
  • 3 replies
  • 0 kudos

Nest Thermostat Warranty Replacement

I have an existing case that has been excruciating to deal with. 5-6772000034789 I’ve had my unit for over a year and the faceplate started losing power and essentially sending/receiving signals to kick the ac on and off until the thermostat battery ...

Agriffo13 by Community Member
  • 196 Views
  • 1 replies
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Replace my Nest Thermostat

My nest is broken it won’t stay on the wall the thermostat wiggles & all of a sudden it saying no WI-FI connection. Not sure if it needs batteries or not.

Resolved! 2 wire thermostats and power adapter

Sorry if this has been asked, my search skills are lacking. I have an old mercury based Honeywell thermostat with 2 wires, red and white. connected the red wire to R and the white wire to W and the thermostat is working for heating fine. the thermost...

Brinbfr by Community Member
  • 314 Views
  • 2 replies
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2 heat 1 cool heat pump with auxiliary heat

Hello, We have a 2 heat 1 cool heat pump with auxiliary heat and I want to confirm if I can use Google Nest Thermostat?As info, we really don't need auxiliary heat, and I believe we do have C-wire I want to to make sure Google Nest will work with our...

teresli by Community Member
  • 156 Views
  • 2 replies
  • 0 kudos

Moved new house no nest thermostat

Hi I have recently moved to a new house where it has a nest 3rd heatlink but the previous owner has lost ( don't know how) the thermostat. Can I buy a replacement or would I have to buy the whole setup. Thanks

Viperex by Community Member
  • 101 Views
  • 2 replies
  • 0 kudos
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