Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Thermostat Install
I have a heat pump. Old thermostat has 2 wires attached to the "Y" terminal. On Nest thermostat, will 1 wire connect to "Y" and the other to "Y1"?
Nest Smart thermostat controlling multuiple Electric heaters
Hi, Potentially looking to move to a place that has multiple electric heaters only (storage heaters).Is there a way to connect those heaters so they all report to one thermostat for heat control?Are there specific storage heaters that work with nest?...
Nest thermostat has lost Wi-fi connection and wi can’t find network
My thermostat was fine for about a year. It has had no use since turning off the heating in the spring but now I want to use it, it can’t connect to my Wi-fi network. I’ve tried all options on Nest help pages including network reset, manually typing ...
not wirelessly connecting, and no hot water
I have just installed another 3rd gen nest thermostat (for a friend, ive already successfully installed two in my own house) it's connected on a Y plan, and I have carefully followed the Y plan wiring diagram (as before in my house) and all is correc...
Heat link failure
Can I buy a replacement heat link? It is only just over 2 years old and has failed. No lights. Dead!! Thank you
Wire question
Some of my wires are pretty obvious but the AUX1 and the B/C not sure what to do with them, is my Nest learning thermostat even compatible? Thanks.
Nest Thermostat - the dreaded W5 error…
The thermostat worked for almost a year, then disconnected from wifi. I’ve done all the troubleshooting and nothing works. Many people say once you have this error there is no solution but requesting a new thermostat. Is that the general consensus? I...
Nest thermostat 3rd Gen heating only now comes on if hot water is on
The Nest thermostat worked faultlessly giving separate heating and hot water heating. Having had some radiators changed the heating can now only be activated if the hot water is on. I can get the plumbers back but wondered if there is a simple fix I ...
Nest Thermostat calls for heat while in cool mode
I have two zones had ac equipment replaced in the fall last year and still troubleshooting this problem. In only one zone the other nest works fine. It calls for the heat to pulse on and off while cooling. We checked wiring and even replaced the boar...
Nest generation 3
So first time as temp going down turned on thermostat in living room getter error N72 Power wire detected no connection to equipment. I checked power with meter and I’m seeing 24v between C and R wire not sure why exactly
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