Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
need help to connect Nest Learning to my Carrier Heat Pump (with build in auxiliary heat)
HiI am ready to hook up my new nest but I want to double-check that I am doing the wiring right.My current thermostat uses:White cable: W2 (AUX)Green cable: GOrange cable: W (O/B)Blue cable: CYellow cable: YRed cable: R (and there is a metal jumper b...
Nest thermostat blinking red light- Added a C wire and still having a problem
We have had this thermostat for about 6 or 7 years with no problems but now we have a blinking red light issue, we saw that by adding a C wire it may fix the problem so we did that but we still have the problem. I have tried charging it and putting i...
Can I replace this old Trane thermostat with a Nest? (DIY)
Hi, I have these old Trane thermostats dotted around my house. See pics.Can I do much with these wires and attach a Nest? Or would this need a professional overhaul?Thanks!
Heatlink has failed
Hi Google,I have had failure of my Heatlink unit last night. Left with no heating, luckily not in middle of winter. Please can you advise on how to get replacement under warranty. Was bought May 2020 and been working perfectly until now. Verified not...
Resolved! UK Nest not running boiler for heating
My nest thermostat seems to have stopped firing my boiler for heating, either in schedule or manual mode.Having tried a reset on the nest, checking the heat link, running that manually, and turning up the thermostat to a high temperature, nothing see...
HP Link not flashing. What can I do? Where can I source a replacement ?
Product is less than two years old but I cannot locate my receipt. Can you please help ? Where can I source a replacement from? I cannot get hold of anyone at Nest and I have been on hold for over one hour. Furious !
Nest Learning thermostat gen. 3
With the unit off the base, there are 2 mini phillips head screws to remove the plastic rear cover that won't budge. Suggestions to remove the screws?
Nest thermostat errors
Hi. I am having a few problems with my Nest Thermostat (software version 6.1.1~21). Issue 1: the room temperature display is at least 5 degrees Celsius higher than actual temperature. I have reset and hard reset more than once. No difference. Issue 2...
Nest Thermostat Router Connection
I have a Nest thermostat in my vacation home in Montana. Occasionally (every three months or so) it loses connectivity with the router. Not being able access it with the US/Canadian border closure a neighbor goes over and reboots the router and all i...
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