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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 23854 Views
  • 0 replies
  • 8 kudos

Nest thermostat scratch marks on sticker

Hi I just opened my new nest thermostat. I was carefully unboxing and removed the protective film. I was trying to remove another piece of projective film that’s not coming off. Now I’m not sure it’s supposed to but it’s all scratched and looks awful...

Resolved! My heat link has died

Heat link has power but no leds are illuminating and manual switch is not workingI’ve tried all suggested steps mentioned on the related threads to no avail.Please help!!

MarkS by Community Member
  • 1208 Views
  • 3 replies
  • 1 kudos

Stuck Updating Software

My thermostat has been trying to update software for over a week now. I know it should take this long, and I’ve reset it more than once. Each and every time upon restarting it goes right back to “updating software.” Anyone else dealt with this before...

Cores1180 by Community Member
  • 1285 Views
  • 3 replies
  • 1 kudos

Resolved! Need to update wifi netid on Nest Thermostat

Hi, my Wifi network was just updated and now has a new netid and pswd. When I looked at the help site, it showed this.... Change Wi-Fi network nameRequirements:Network names must be between 1 and 31 characters.Make sure there isn’t an accidental spac...

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giuseppe by Community Member
  • 1331 Views
  • 3 replies
  • 0 kudos

Compatibility

 Is my nest thermostat compatible with my current wiring 

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Nest with commercial 10 ton rooftop unit

I have a Goodman 10 ton package unit that I am trying to install a Nest Learning Thermostat on.When I first installed it the previous thermostat only had a Y1 and when hooked up that way I got a fault when I "tested" the wiring. I have gone to the un...

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jcalagaz by Community Member
  • 2835 Views
  • 5 replies
  • 0 kudos

Thermostat won’t hold charge

Hello, my nest won’t hold its charge even after charging it for hours. I am attaching a picture to show the levels. We are using the usb method to charge the device.thank you!

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