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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Resolved! Migrating from Alexa to google

I’ve been trying for over a week to migrate to the google nest. I’ve got the google account, BUT when I try to add the thermostat to the account I keep getting the error ‘oops we’ve encountered an error ‘ My thermostat is connected to the internet & ...

Unable to add a device to an existing account

I have been able to control the thermostat remotely since I set up Google. I can't stand the product now! I've scanned the QR code already but I am unable to access the 7 digit key to add an item to my profile! So are we saying the only way to get th...

Nest Gen 2 Error No Power to Y1 e30 error after AC died

My AC died this summer (Age and Fried wire) so power to it is turned off outside. The charged the Nest Gen 2 control this morning to get power back and now have the No Power to Y1 e30 error. I am unable to control the heat from either the wall contro...

EDK by Community Member
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  • 1 replies
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Change fuel type

I put this under the wiring and system compatibility but it's not a compatibility issue.I recently moved into a new home that has two furnaces and two thermostats. I brought my old nest thermostat E with me and hooked it up and it works great. For th...

Nest E repeatedly restarting

We've had this thermostat for about a year with no issues.This morning it was not connected to wifi. The unit was gray and unresponsive. I charged it manually. During charging the green light was blinking, the google logo would appear, and then the l...

Kongjie by Community Member
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  • 3 replies
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Nest thermostat incompatible?

 when going through the setup I'm getting the incompatible with the wiring messages. I started deselecting options to see if I could get it to go away. Looks like it's the O and the B being on two different wires that's giving it a hard time? UPDATE:...

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