Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Dual Fuel - Auxiliary Heat Stage 2
I have a Dual Fuel heat pump system with a Lennox gas heater. The system shows Stage 2 heat when the temperature is more than three degrees from actual to desired. The Auxiliary Heat (gas) comes on when the outside temperature is at or below 38F, but...
Inconsistent power message
I am getting inconsistent power message. I have the power adapter installed and it has been good for almost a week
Nest Thermostat not turning central heating off
Hi. I had a Nest thermostat installed yesterday with a brand new boiler. The heatlink and the thermostat seem to be communicating just fine. However no matter what I set the thermostat to do the boiler doesn't turn the heating off. It is constantly o...
Eufy cameras interfering with Nest thermostat connection to Heat Link
Hi I have just installed 3 Eufy security (E330) cameras and a S380 Homebase. After 2 days the Nest thermostat lost connection to the Heat Link (E71 error). No amount of reconnect attempts worked. Bought a new thermostat but the same thing happened. A...
Neat - Compatibility With Trane
I purchased a new home with a Trane Heat Pump and Honeywell Home Pro Series Thermostats on the first and Second Floors. I tried replacing the Honeywell themostat on the first floor first with a Nest Learning Thermostat (planning to replace the upstai...
Nest 3rd generation Thermostat
How do I install my new Nest Thermostat? I have a honeywell but is time for me to step up to something new. I have the following wires and with the respective letters on the honeywell. From left to rightE = WhiteAux = BlackY= YellowG = GreenO and L a...
Gen 3 nest thermostat when off is turning on my harahe heater
Hey guys, I have a Gen. 3 nest thermostat in my garage. Installed with only a 2 wire system. I have only thermostat wires going to my nest thermostat. When my nest thermostat is off, my heater in my garage is trying to turn on and then quickly turns ...
Nest thermostat dead on arrival
Just bought a new Nest thermostat. During installation, I noticed there was no clear battery tab on the end of either AAA battery. The display didn't light up, so I figured the factory-installed batteries had discharged. I put in new batteries, but s...
Replacing old 2-wire Honeywell with a Nest
I have an old Honeywell 2-wire mercury switch thermostat (R & W wires) that is connected to 240V baseboard load via a relay. How do I get power to the Nest? There is a spare green wire disconnected at both ends. Can I use this to supply 24V to the Ne...
My NEST 3rd gen thermostat connects to 5.0 GHz on my Xfinity Gateway and loses connection constantly
There is no way on the Xfinity Gateway router to change the band to 2.4. When connected to 5.0 it loses connectivity to the PHONE Nest app and Google Home app on my iPhone. Somewhere here I was told to change the band or channel on the router so ther...
