cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 17304 Views
  • 0 replies
  • 6 kudos

Disconnecting existing device from former owner

I just moved into a house with an existing Nest thermostat. I was able to get the device connected to our new internet/wifi service, and I created a new Nest account, but I am unable to add the device to my account. Online instructions say: "On your ...

Home/Away has stopped working as expected - keeps switching to ECO

My house keeps switching to Away and Eco even when I am home and the AC switches off. I have two Nest Thermostats, let's call them upstairs(for AC) and Downstairs (for Heat). Both are active for presence sensing, along with two Nest Protects. I do no...

Pete-w by • Community Member
  • 337 Views
  • 3 replies
  • 1 kudos

New 4th gen thermostats: online in app, offline in web browser

Just replaced two 1st gen thermostats with the new 4th gen ones. Everything works fine. In the Google Home app I can see the two new thermostats and control them. But when I check them in Chrome at home.nest.com, these two show up as "Offline". All t...

Resolved! Upgrading Nest Learning Thermostat: 2nd Gen to 3rd/4th Gen

as much as i hate to have to fork out to replace a perfectly good, working 2nd gen, it looks like my hand is going to be forced.uk based.my current set up is a 2nd gen on a cradle/base, in the living room, connected via wifi to the heat link in a cup...

Nest thermostat change temp to 19

Temp randomly sets to 19 and fan blows cold air even if I increase the desired temp. What is happening? Technical information Wi-Fi, model, versions, more Open Source Licenses Technical information Model: Thermostat-1.4 Device ID: ***************** S...

Dcorms by • Community Member
  • 254 Views
  • 2 replies
  • 0 kudos

Installation of Google Nest thermostat

Trying to install 4 Google Nest Thermostats in 4 zones using the nest power connector. I can see the W and R, but where is C located? Is it the ZC connector with a bridge onto ZR? Should I disconnect the bridge and just use ZC?

Billbolt by • Community Member
  • 249 Views
  • 1 replies
  • 0 kudos
to vote
Labels