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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23904 Views
  • 0 replies
  • 8 kudos

Thermostat Battery Replacement

I had reported problems with my Nest Thermostat humidity readings that were 7-10 percentage points higher than the readings from 3 different humidistats that I had purchased. Google sent me a replacement (refurbished). Got that installed. From the st...

kcappa by • Community Member
  • 2716 Views
  • 3 replies
  • 0 kudos

Open ticket, replacement charge when I never received it.

Case ID 5-0998000035701 i tried to get a replacement one due to the common WiFi-error. They sent the replacement to the wrong address. They then charged me for the replacement since I didn’t send back the one I’m using. Then in order to refund me or ...

Jacob101 by • Community Member
  • 2899 Views
  • 20 replies
  • 1 kudos

Resolved! Is the Nest Thermostat a dead product?

I have installed the Learning Thermostat about 2 years ago (and foolishly added another one for our A/C system). We have steam heat and the True Radiant feature was really the key decider to get the Nest. After installing it, I had a ton of issues ge...

Phoibos by • Community Member
  • 1766 Views
  • 4 replies
  • 0 kudos

My nest does not show cooling

My nest is not showing the cooling mode. I have already checked the Y1 wire and it is properly connected. What is the next step?

Sherail by • Community Member
  • 457 Views
  • 1 replies
  • 0 kudos

Resolved! Hot water symbol

I have replaced a generation 2 Nest thermostat with a generation 3 which includes the hot water facility. It all checks out; I can schedule hot water and the boost feature works. On my Nest App I can see if the water is heating, but no symbol appears...

Dalo by • Community Member
  • 956 Views
  • 1 replies
  • 0 kudos

Reset True Radiant

Hi, I have the exact same problem as @thegios here Can anyone help me with how to reset True Radiant? Thanks

mtsuper by • Community Member
  • 1393 Views
  • 7 replies
  • 1 kudos

Heatlink is not connecting to Thermostat

We had the electricity meter changed today so the power was off for an hour. The Thermostat won't connect to the heatlink with code h71. I've tried pressing the button for 30 seconds a number of times but no joy. There's no lights on the heatlink at ...

Kinhell by • Community Member
  • 463 Views
  • 1 replies
  • 0 kudos

Nest calls for heat but not send voltage to my furnace

I have a Nest (Display 3.4) that sometimes when it call for heat but the furnace never starts. Display goes orange, as it should, but the thermostat is not sending the voltage to the furnace. I can reboot the thermostat and then everything works as i...

hvdcman by • Community Member
  • 1013 Views
  • 5 replies
  • 0 kudos
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