cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4734 Views
  • 0 replies
  • 5 kudos

Nest Temperature not Reading Right and Farsight not Working

I have the 3rd Generation Nest Learning Thermostat. My Nest is reading it is 72 degrees F however my thermometer reads 69 degrees F. I also have been trying to change the display on the Farsight and nothing changes when I select current temp vs targe...

vgleason by • Community Member
  • 251 Views
  • 3 replies
  • 0 kudos

Not Connected

I have 2 nest learning thermostats, a month ago one stopped connecting to my Wi-Fi and will not reconnect. It cannot see any networks to connect to. Furthermore when I select network it freezes for a few minutes. Battery level is good. Still connecte...

Wicko by • Community Member
  • 352 Views
  • 7 replies
  • 0 kudos

Heatlink failed

Hi,My nest heatlink appears to have failed overnight. No powercuts as I have a UPS that would have told me. It is unresponsive to the button, power cycle does nothing and no lights on the front at all. If I plug the USB in under the faceplate it ligh...

MartinS1 by • Community Member
  • 308 Views
  • 5 replies
  • 0 kudos

Thermonstat Gen 3 - trouble with schedule and boost

We have a Nest thermostat. Gen 3. The heating (radiators) work fine - following the schedule etc.We are having trouble with the water. The water is schedule is due to heat twice a day. But the afternoon is hit or miss whether it does (more often not)...

Squorn by • Community Member
  • 328 Views
  • 6 replies
  • 0 kudos

Resolved! Help with 6 wires installation

I have a nest 3rd generation thermostat and my house has six wires. Yellow in Y1, Green in G, Orange in OB, White in W, Blue in C, and Red in RH. What am I doing wrong I keep getting either no cool setting or wiring or power issue. Please help. Thank...

Help with Wiring

I am trying to install my new nest thermostat. I am a little confused about the wiring. The old system has-The red wire in the RC port- Yellow wire is in the W port- There was a jumper between the W and the Y.-The white wire is in the O port- The gre...

AmyRN by • Community Member
  • 407 Views
  • 7 replies
  • 0 kudos

Nest app says precooling when it is not

When my system is cooling, the nest app (and home app) says precooling. The thermostat doesn't say precooling and on the nest hub says cooling. I know it is not actually precooling as it always says precooling in the apps, even when I adjust the ther...

Wurdmann by • Community Member
  • 3393 Views
  • 3 replies
  • 0 kudos

Nest learning thermostat uncooperative

I had this thermostat installed in my home to help with energy cost. Still trying to figure out how it does that. However, today I went to my phone to raise the airconditing temperature and the app asked me for an entry key. What the heck? I didn't s...

Dubdub by • Community Member
  • 239 Views
  • 4 replies
  • 0 kudos

Current temp not on home screen

Once I open the app I would expect to see the current temperature not the target temp. Instead I have to tap on home to see current. Is there anyway of altering this?

-Netty1- by • Community Member
  • 280 Views
  • 4 replies
  • 0 kudos
to vote
Labels