cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3983 Views
  • 0 replies
  • 5 kudos

Resolved! Stage 2 cooling

I Set our AC to 74 it says stage 2 cooling 81...and it stays on 81 how can i tuen this off or just manually set the temp to 72 or whatever i want..seems like its stayting at 81

Google Nest - wifi disconnected

Getting screen 'Wi-Fi Disconnected' along with a web link. Screen unresponsive. Temp holds at 62 and cannot change manually. Have tried complete reset through Google Home get to connecting and it fails every time. All other devices work. Even removed...

Bvlieg11 by Community Member
  • 181 Views
  • 2 replies
  • 0 kudos

After firm are updating nothing

I installed a Nest Learning thermostat. I was able to connect it to my wifi. It then went into a firmware update. Days later I want to add it to my app, but I see nothing on the display. Google support says to reset it, but removing AAA batteries is ...

Jjbanks by Community Member
  • 402 Views
  • 9 replies
  • 0 kudos

Nest Thermostat does not connect to Google Home App

Greetings. New Google Nest Thermostat Snow M: G4CVZ.Proceed through setup using barcode scan and Google Home App. Home app has several other devices installed and working correctly. Voltmeter shows 24 VAC from Red lead to C lead. Old thermostat (heat...

dfhudkins by Community Member
  • 1037 Views
  • 22 replies
  • 0 kudos

2nd Floor Thermostat Shuts Down Unexpectedly

Every so often our 2nd floor Nest Thermostat will be dark/unresponsive. When i physically touch it, it’s dark. I have to undock then redock for it to be responsive. (When redocked get the Google G, etc, and it’s back up and running)Support keeps havi...

scolley96 by Community Member
  • 644 Views
  • 18 replies
  • 0 kudos
to vote