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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23710 Views
  • 0 replies
  • 8 kudos

Nest Thermostat won’t hold a charge

My Nest learning thermostat won’t hold a charge. I’ve removed it from the base and charged it in an outlet overnight. It works for a few hours and then goes dead. Prior to this it would not connect to the home WiFi. We bought 2 thermostat at the same...

Jodibug77 by • Community Member
  • 445 Views
  • 1 replies
  • 0 kudos

our thermostat is not working

our nest thermostat is not working even after we replaced w new batteries. the error is E298 and we have looked at our fuse box there is no place where it says we can reset etc

bamorris5 by • Community Member
  • 529 Views
  • 2 replies
  • 0 kudos

Can’t disconnect faulty thermostat from heat link

Google sent us a new series 3 Thermostat to replace a faulty one which wouldn’t connect to the WiFi but we can’t get the replacement thermostat to connect to the heat link. The heat link seems to think it is still connected to the faulty thermostat e...

Nest App System Detail “Heat Pump Orientation”

I have a question about the system detail “Heat pump orientation” shown in the Nest app for iOS.I have two electric heat pump units, one upstairs and a second downstairs. Both are currently in heat mode.When I view the Equipment “System details” of e...

GWilJr by • Community Member
  • 2527 Views
  • 1 replies
  • 0 kudos

Nest Thermostat Wiring Question (White Wire, W1 vs W2)

I just replaced two new simple Honeywell thermostats in our new house with Nest Learning Thermostats. I took pictures of both Honeywell units which were wired the same. The white wire for both units were in the W2 slots. The Nest app guided me to pla...

GWilJr by • Community Member
  • 10314 Views
  • 1 replies
  • 1 kudos

Resolved! Nest E Thermostats

House we bought has preinstalled Nest Thermostats divided into 6 Zones. All are set to Eco. Only 2 thermostats have C wires.Should all thermostats have C wires? Why only 2?When I raise the temperature I get a message which states the time it will tak...

BMAC2 by • Community Member
  • 1031 Views
  • 3 replies
  • 0 kudos

Copy day function

I use a lot of Nest products so have recently added a thermostat. However, it is so much more fiddly to use than the Hive I use in another house. In particular, there is no way of copying a day and repeating across the week. There is instead a 'copy ...

CarolineQ by • Community Member
  • 637 Views
  • 1 replies
  • 0 kudos

Nest Thermostat outer ring not functioning

Hi, I am experiencing this exact problem. I can restart with the method of holding down the ring, but however way I turn it, it is unresponsive. I tried unmounting from the base and charging it with USB for an hour. But the next morning it is turned ...

ThomasAD by • Community Member
  • 1501 Views
  • 5 replies
  • 0 kudos
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