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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4640 Views
  • 0 replies
  • 5 kudos

Nest thermostat Offline

My Google Home app says the Nest thermostat is offline. When I check the thermostat in Network it say its Wi-Fi connected and shows my router. There are not any codes displayed on the app or thermostat, and the thermostat operates manually. Nor did I...

PGO by • Community Member
  • 89 Views
  • 1 replies
  • 0 kudos

Odd behavior - Nest thermostat

Our Nest thermostat has been working perfectly for several years. For about two weeks now it has been turning up the heat in the morning as scheduled and heating to the set temp. However, after the initial heating up, it doesn't trigger the furnace t...

efbartle by • Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

Nest thermostat wont turn heating off

My nest 3rd gen thermostat won't turn the heating off.I have tried with the help desk on many occasions with the same tests and the heatlink still stays as connected with a green light. I can hear the click each time it is turning off and on from the...

GaryA by • Community Member
  • 359 Views
  • 17 replies
  • 0 kudos

Google nest thermostat

Case number 3-2536000035733Had an issue with my nest thermostat help centre informed me it was faulty So I gad to pay £139;to have a replacement sent out and told them I need a white one due to hos decoration.They sent me out a silver one. They now w...

Dando by • Community Member
  • 74 Views
  • 1 replies
  • 0 kudos

Indoor temp states 101 during the winter.

We have 3 nest thermostats in our home. 2 of which work great. The 3rd states the indoor temp is 101 in the winter. I’ve taken the batteries out and restarted the system. The temperature reading went down to 71, but about 12 later is back to 101. The...

Najessup by • Community Member
  • 80 Views
  • 1 replies
  • 0 kudos

App temperature lagging behind schedule

I have 3 of the Nest E’s with my boiler system and noticed issues with the app lagging behind the schedule temperature. It does it both on iPad and iPhone. What happens is the schedule is set to start heating at 6am and the boiler comes on but the te...

Dfixit1 by • Community Member
  • 253 Views
  • 12 replies
  • 0 kudos

Honeywell Zone System (HZ322) with Power Connector(s)

I have a three zone panel that controls the heating and cooling systems. Heating is done by a furnace and cooling is done by a two stage AC unit. My zone panel does not send power (c - common) to each thermostat. Each of the original Honeywell thermo...

wkrinsky by • Community Member
  • 151 Views
  • 3 replies
  • 0 kudos

Schedule not turning the heating off.

I have 2 nests 1 for the upstairs zone and 1 for downstairs. The heating comes on with the schedules but only goes off manually. I have Home/Away off, Eco off, and Auto-Schedule off. I've deleted and created the schedule. I have done a factory reset ...

Nest App is off-line

I have been having issues with my Nest App on my phone for days now. Both of my Gen 3 Thermostats are showing online. I have gone through all troubleshooting so hear me when I tell you that the Thermostats are both online, connected to my wifi and wo...

Babs744 by • Community Member
  • 132 Views
  • 1 replies
  • 0 kudos
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