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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Heat pump lock out temperature.

Living in north Georgia, east of Atlanta, what switch over temp is recommended for a 16 seer, 4 ton electric furnace and heat pump? I have seen recommended temps from 0° up to 40°. 40 is to high and 0 is to low for electric alternate fuel. What tempe...

Reporandy by Community Member
  • 288 Views
  • 4 replies
  • 0 kudos

App Not Turning Orange

My thermostat is 90 mi away. In winter storms, power went on / off on Jan 15 about 8 times. I can manually turn on heat when on premise. But I note that it I try to increase temperature via the app, the screen no longer turns orange. (Same whether I ...

Forgotten both email and password

Hi.. I set up a new email when I had the nest installed. I’m now completely locked out of my nest app. I would really appreciate help? Thanks in advance

Vic2 by Community Member
  • 508 Views
  • 5 replies
  • 0 kudos

Nest Compatibility

I went through the compatibility check and it stated to contact Contact Google Support page for assistance in identifying if our unit is compatible with Nest. See below for wiring configuration.

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hook47fe by Community Member
  • 192 Views
  • 3 replies
  • 0 kudos

Nest coming on when not programmed

I moved to this property 2 months ago and got a new nest installed. I had one previously. Each lunchtime it is on and I have not programmed it for that time. It is now walked past during the day and is potentially costing me more. I have wiped the pr...

sorainey by Community Member
  • 199 Views
  • 3 replies
  • 0 kudos

A spinning icon on thermostat

There was a power outage yesterday in the neighborhood. Power is back but thermostats are still showing a spinning icon and a message saying "Disconnecting from Wi Fi Network". It's been like this since I lost power yesterday afternoon. What should I...

aquita71 by Community Member
  • 240 Views
  • 4 replies
  • 0 kudos

History false readings

My Next History tells me I had my thermostat set for 24 hours for December and most of January. I was not in the house and my son had it set on auto assist and goes out to uni in the day. I want to speak to an actual Nest employee not just struggle t...

Buzzing backplate with RH connected

I have Display-3.6Backplate model: Backplate-5.4Software: 6.2-27Updated: Apr 21, 2022 5:45 PMBattery: 3.73 voltsI have tried cleaning the connections. The buzzing repeats about every minute. What else can be done?

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