Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Confirming wiring after install
I just finished installing my Nest Thermostat. I initially did the wiring and/or setup in the app incorrectly and was getting hot air from the vents when I had it set to cooling. I changed it and am now getting cool air, but I can’t help but feel wor...
Thermostat compatibility photo
I was wondering if someone could kindly assist me in understanding the compatibility of the Google Nest thermostat. I greatly appreciate your help and guidance on this matter.
Nest thermostat is not connecting to WiFi
WTF is going on with the Nest Thermostat??? Out of nowhere, I cannot connect to wifi. My network settings have not changed at all. I've done everything!!! Every troubleshooting step, and I even decided to factory reset and still nothing!! At nearly $...
Nest Thermostat
My Nest thermostat is connected to my old phone which broke Sunday. The screen won't even come on. How do I connect Nest thermostat to my new phone? I've scanned the Qr code on back of thermostat, then phone app tells me to enter the Entry Key. When ...
NestThermostat compatibility query
Can anyone suggest which Thermostat is compatible with my existing old thermostat?I am looking Nest thermostat OR Nest Learning Thermostat.
Nest Learning Thermostat (3rd Generation) A/C will not turn off
On multiple occasions, the A/C will not turn off, regardless of the settings on the Nest device. The display can show "off", "eco" mode or a temperature that is higher than the actual room temperature, but the fan will not turn off. We have three cir...
Nest thermostat constantly showing low battery - GA01334-US
I had put in 2 AAA batteries and almost within the first day it started saying 'low battery'. I changed the batteries but I get that message within a day. An electrician looked at the problem. We tried factory reset etc. but no avail. The electrician...
Customer Service
I find that Google customer service is absolutely horrible. Granted I'm older than dirt and am able to navigate a little on my computer but I really like to haver help from a live person and now I can't even call you folks on my phone ( thats about t...
