Google Nest Community

Thermostat

We CANNOT control thermostat with phones. Since the migration. 

M15 error new 3rd gen thermostat

I have a 1st generation doorbell camera and recently got a 3rd gen thermostat. While setting up thermostat it connects to the doorbell cam and then pops up with m15 error. I’ve tried multiple WiFi bands to no avail. They all have different names as I...

Nest Away

Need to connect new phone number to home away

Which Nest thermostat is compatible with my 2 wire heat only situation? Thanks! Howard

Thermostat

I can only control the settings by my phone.

My 3rd gen nest thermostat stopped connecting to WiFi and can’t find the network.

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.Original Poster: Fadi Shana'ah O...

Nest Thermostat first w5 error, now stuck in restart loop

When it first lost wifi not recognizing any wifi in the area I discovered it wasn't getting enough power. Solved the problem so now it gets a constants charge. Problem still shows w5 error and now it's stuck in a restart loop. I tried everything sugg...

Nest thermostat not restarting after one or two cycles

We are having an issue where the unit runs fine for one or two cycles then it will just not turn back on. I hear a click but then nothing it does not turn the air conditioner back on. If we wait a couple hours and try it again it will fire back up an...

Have nest thermostat and camera, gen 1, need to update my billing information

Okay, I get billed once a year, and I am wanting to update my billing information. I can't seem to find it. Any help?