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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

Stopped working with Google Home app

Had the Nest Thermostat connected for over 4 years with no issues but recently the Nest app started to show as offline, so I have had to remove, reset and reinstall everything. The thermostat has connected to the Nest app fine but when I try to add t...

Remote restart of Nest thermostat

Each time I loose internet or power (and therefore internet), the thermostat does not restart. If I am home, I have to push the dial and it restarts. If we can connect remotely to power companies for them to control Temps during peak periods. Why don...

Ernieb by Community Member
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Low Battery message won't go away

About a week ago I got a notification that my Nest thermostat had a low battery. The message code was N261 - low power to C wire. The C wire is connected though. Our old thermostat was ancient and none of the wires were labeled when we installed the ...

Carly1028 by Community Member
  • 519 Views
  • 3 replies
  • 1 kudos

W5 error message

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest the...

sc42 by Community Member
  • 225 Views
  • 4 replies
  • 0 kudos

I want to permanently disable Seasonal Savings.

This setting is causing a ton of trouble for me. My thermostat will not respond to changes from the Nest app on my iPhone. I don't want Seasonal Savings on ever. I know my house. I know when it is too hot or too cold. It's great to be able to change ...

8 connection help

 Is this wiring system compatible? i believe the O/B/W2/E may be adjustable.

258A7910-C654-4ACF-9719-607B6D33897A.jpeg
Abconn97 by Community Member
  • 201 Views
  • 3 replies
  • 0 kudos

Heat turning off

Hi,Twice in the past 2 weeks we have woken up to the heat being off on the thermostat. I checked my voice logs to see if something was said instructing the heat to be turned off but I found nothing. I have the thermostat set on a schedule. Is there a...

Thermostat fresh air ventilation on New House

I have a Honeywell WiFi enabled Thermostat. All cables seems compatible but the red who connects the fresh air Intake. Talked to the installers and they say they don't install Nest nor they know if is compatible at all through the (*) symbol. Basical...

Okanashe by Community Member
  • 1496 Views
  • 14 replies
  • 0 kudos

Nest sunblock not working

Sunblock is not working. Thermostat gets direct sunlight between 12-1pm. Causing thermostat temp to rise inappropriately. I’ve turned this feature on and off. There’s no other heat source in the wall.

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