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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Nest reports

Every month I receive reports telling me how much energy I have used that month. These reports bear no resemblance to the amount of energy I have actually used - they are completely random. I have checked this with Octopus, my supplier. I'm therefore...

Nest Heat Link stuck on Blue pulsing light

Hi There Looking for some guidance had our boiler serviced yesterday and to do it it had to have the power switched off.Since then the heat link for the heating system is working fine and connected immediately but the heat link for my hot water cylin...

JimMce72 by Community Member
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  • 5 replies
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HOT WATER STOPPED WORKING

My hot water has suddenly stopped working after about three years without a problem.If I turn on the boost I hear a click and the moterised valve opens but the boiler and pump do not turn on.The central heating still works fine.Help

PETERUKW by Community Member
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  • 7 replies
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Resolved! Solved: Nest Thermostat and Navien Combi-boilers

(UPDATED)Taking the advise from this thread I tested two additional configurations for a 2-wire thermostat with a Navien NCB-H combi-boiler.#1 Using a 5W 220ohm resister wired between the W1 and C wires at the thermostat. This configuration did allow...

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Nest thermostat doesn't work on one unit.

Working on a large building with 12 RTU's. They are all individually controlled by nest pro thermostats. All RTUs are identical. Have one unit that will not operate. Checked thermostat wire continuity and voltage on both ends. Pulled new wire and not...

Legohair by Community Member
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  • 2 replies
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Connecting Nest Thermostat to i Phone

My Nest app on my I Phone lost both of my thermostats and I cannot get them back on my phone. Both thermostats are connected th my wi fi and I tried to connect both thermostats by pulling them off the wall, scanning the device and adding the entry ke...

Cresino by Community Member
  • 584 Views
  • 2 replies
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Google customer service is less than adequate

Purchased a Nest thermostat 6 months ago and it started dropping wifi connectivity and after going through all the troubleshooting steps I decided to contact customer service. Well after them also going through troubleshooting steps they decided to s...

JoeKing by Community Member
  • 1633 Views
  • 12 replies
  • 0 kudos

Heat link not connecting

Hi, we have just received a new thermostat, we have gone through the set up process and connected it our home network via wifi. When we try to connect it to the heat link unit we have no joy. We have reset the heat link unit and have a flashing blue ...

Renrocydna by Community Member
  • 6614 Views
  • 7 replies
  • 0 kudos
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