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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3991 Views
  • 0 replies
  • 5 kudos

add family member to thermostat

I have set up my phone on nest thermostat but want to add family member. It asks me for the secure code but can’t get to it thru settings as already set up ? any advice please ???

judithm by Community Member
  • 47 Views
  • 1 replies
  • 0 kudos

Nest 3rd Gen Learning Thermostat Wiring

I have a Nest 3rd Gen Learning Thermostat. I’m trying to figure out the correct way that it should be wired. I have an all electric system with a heat pump and heat strips (auxiliary heating). My current configuration is: Yellow Wire in Y1Green Wire ...

Nest 3rd Gen Learning Thermostat

Nest 3rd Gen Learn Thermostat has been working perfectly for several years. It went offline today and now can’t find my network. Went through all the steps including restarting the router to no avail. All other devices on the network are working incl...

Jazzdrum57 by Community Member
  • 315 Views
  • 18 replies
  • 0 kudos

New Router/Password Thermostat offline

Had new router, network, password installed today in home of mine in another state. Have neighbors there trying to connect it for me. Is it possible to get it connected without me being there with phone/app to get it reconnected?

DK31 by Community Member
  • 55 Views
  • 1 replies
  • 0 kudos

Nest Heats Past the Set Temperature

My HVAC System has functioned correctly for years with my Nest Thermometer. In the past several weeks, the unit heats well beyond the set level of the thermometer. For example, If the inside temperature is 70 degrees, and the Nest heat temp is set at...

tezizzm by Community Member
  • 89 Views
  • 1 replies
  • 0 kudos

Resolved! No Heat, No Fan, No errors on new install

After replacing my 4-wire thermostat (R, G, Y, W with Rh & Rc jumped) all of the initial tests fail. Neither fan nor heat will start. No errors are indicated. I checked the new gas furnace system board and there is a 5th blue wire connected which I b...

POPTOPP by Community Member
  • 244 Views
  • 3 replies
  • 0 kudos

Nest hot water suddenly not working but heating is fine

Hi - we've never had an issue with our Nest before.This morning the schedule for hot water came on and heated the hot water fine.However this evening another schedule we have for hot water didn't produce hot water.I've tried doing a boost and it says...

Pete_666 by Community Member
  • 106 Views
  • 1 replies
  • 0 kudos

Aux/Emergency Heat Blows Cold Air

Hello, I need some help with my newly installed Nest thermostat. I have a heat pump with Aux/Emergency heating. When I first set the thermostat up a few weeks ago, it appeared to be working fine. I could turn the emergency heat on myself and the ther...

CPow by Community Member
  • 311 Views
  • 7 replies
  • 0 kudos

Resolved! Am I Screwing Up the "Learning"?

I just installed 3 Nest Learning Thermostats. Although I understand the concept of "learning", it's January in New England and therefore cold. I didn't want to wait for them to learn, so I entered schedules matching those on my older thermostats. I h...

wbt by Community Member
  • 162 Views
  • 3 replies
  • 0 kudos
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