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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4521 Views
  • 0 replies
  • 5 kudos

Nest learning thermostat screen dead

I've had a nest learning thermostat in a box for a 18 months. It was fitted by my electrician a few weeks ago. It worked fine for a couple of weeks, but the screen has now given up. If I push the thermostat for 10 seconds it flashed an orange light a...

Nut5t3r by Community Member
  • 758 Views
  • 6 replies
  • 0 kudos

C wire not detected

Setup says c wire not detected when picking wire terminals I picked r for red wire my old thermostat has rh and a jumper to rc will it work if I hook it back up and pick rh in setup? System you don’t need c wire?

Tray1 by Community Member
  • 263 Views
  • 3 replies
  • 0 kudos

Google Store customer service doesn't exist

Is there actually a customer service center? I ordered a thermostat on Nov. 28. I received notification that this was 'waiting carrier pickup' on Dec. 2. There has been no update. I have REPEATEDLY contacted the Google Store service chat and call and...

Resolved! Hot water not as hot as before install of nest

Hi since I’ve had my nest learning thermostat installed my hot water just isn’t getting anywhere near as hot as it used to. I’ve tried turning up the boiler but that’s not worked. Is there a setting that the installer may have set on the receiver whi...

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