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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4545 Views
  • 0 replies
  • 5 kudos

Distant Thermostat Removed from NEST app

Just installed new smart Nest thermostat in my Arizona's winter home. It logically replaced itself as my Washington's summer home thermostat in the Nest App. How do I get my Washington thermostat back in the app when I'm 1350 miles away? Also, is my ...

rfgimpel by Community Member
  • 193 Views
  • 3 replies
  • 0 kudos

nest thermostat

I am unable to locate a lock so I creat a pin so others can't turn up the heat

Coleman by Community Member
  • 264 Views
  • 4 replies
  • 0 kudos

New Wi-Fi, AC coming on with heat

We updated our Wi-Fi today and had to restart our thermostat which had been working as expected for well over a year but now the AC kicks on with the heat even though we select that we do not have a heat pump! Please help! Cold AF in Wisconsin!

BMJ23 by Community Member
  • 191 Views
  • 3 replies
  • 0 kudos

Nest Thermostat & LG Heat Pump System

 I have a fairly new LG Heat Pump system. The existing LG Tstat only has Yellow (signal), Red (12v), & Black (ground).Is the Nest compatible & where does the ground get connected to (G slot?)?

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Thexsf1 by Community Member
  • 772 Views
  • 5 replies
  • 0 kudos

Nest message "Continue to set up on your Google Home...

I have had nest for almost a year. No problems until last night. When I got up this morning, one nest (not the others) had a message saying "Continue to set up on your Google Home". The wireless connection in the house is fine. I cannot get the nest ...

noelonly by Community Member
  • 285 Views
  • 5 replies
  • 0 kudos

Energy history not showing in nest app

My energy history is not showing in my nest app. Is there a way to rectify this? It’s showing on the thermostat but not my app. It’s a new thermostat that’s been installed for just over a week.

Sus1 by Community Member
  • 637 Views
  • 9 replies
  • 1 kudos

Heat not working occasionally

 So just recently started having an issue where the heat will kick on for a while but then start blowing cold air. Only will start blowing heat again if I unplug and plug it back in. Sometimes it'll work all day and other times I have to unplug it mu...

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Sondo by Community Member
  • 266 Views
  • 3 replies
  • 0 kudos

Google nest fails to fully start furnace

My Google nest attempts to start the furnace for only a few seconds then the furnace shuts back down and keeps repeating this cycle. Everything else is in working order and have confirmed that the issue is from the nest.

Kipp11 by Community Member
  • 240 Views
  • 4 replies
  • 0 kudos

Error code H72

I have error code H72, no power to unit. It is hard wired. I have take dial off an charged manually, still made not difference.No issues with installation, until has worked perfectly for 3yrs. No power cuts or electrical work done to the house. I hav...

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