can't get entry key older version nest thermometer connected another phone

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: KEN ABRAHAM 

have older Nest thermostat connected to my phone.  Can't connect to wife's.  Gone through all steps but when I click on the "nest app" button all it says is nest app is connected.  No entry key so I can't connect second phone.  Help, my wife says I have all the fun.

[rgaila]

Hey Ken,

Sorry to hear you have been having trouble getting your wife's phone linked to the account. Let's jump in and see if we can get that connected. I did find a helpful article that provides some troubleshooting steps and details on how to add another person. Let me know if that helps.

-From Jake K, Community Specialist.

[JimC1]

I have the same issue with an older Nest Thermostat. Purchased a new Phone and when I try and add a product to the app, the thermostat will not show an entry key.  I follow directions and open the settings and then the Nest app, but I cannot get the entry key. Both my phone app and Nest thermostat are running the updated versions.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[MoMoore]

I can't find the entry key as well. The thermostat is working but trying to set it up without  an entry key is frustrating. Can you help?

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I found an article with some details. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Jake

[markchale]

How do I get the entry key?