can't receive code for login

[caterrill]

Hello  The email address that is associated with my Nest app no longer works.  I do not have a  Google account.  When I try to log into my Nest account I get as far as the confirmation code.  Nest sends a confirmation code to the old email address that no longer works so I can't retrieve the code.    How do I change the email address that is associated with the Nest app to my new email address?

[caterrill · Accepted solution]

I resolved my issue  1).  I deleted the Nest App from my iPhone.  2).  I created a Google account because I didn't have one.  If you already have one, skip this step.  3).  On my Nest thermostat I went to Settings, chose Reset, and restored it to Factory Settings (this makes it like a new device)  4)  After a minute the thermostat will be ready to set up then enter all your settings again in your Nest Thermostat.  5). Download the Nest App again in your phone and login through your Google account.  

The Nest Thermostat walks you through everything for your new connection.  Your old account is deleted and you have access to your thermostat again 

[EdwardT]

HI caterrill,

Thanks for reaching out and letting us know the steps that you've done to resolve your issue. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[MelbaDT]

Hey there, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba