cant find my entry key becase i dont have my pin i lost it

[bryanhogan72]

i cant find my entry key i dont have my pin i lost it

[EdwardT]

Hi bryanhogan72,

Thanks for reaching out. You can follow the steps below the get an entry key to add your Nest Thermostat:

1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.

Let us know how it goes.

Thanks,

Edward

[schappell]

I've done the steps above.... but under my settings , it doesn't show a Nest app

[EdwardT]

Hi bryanhogan72,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi bryanhogan72,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake