email with discount code link to purchase 4th gen thermostat disappeared from my email account

[DJR999]

I received an email to upgrade to 4th gen thermostat from my 2nd gen.  I clicked the link, it said error 403 , and it did not allow me to see the google store webpage.  So i figured I would do it later.  I went to check my email and the email disappeared ( subject was, Important service ending for 1st gen 2nd gen thermostat upgrade to 4th gen, something like this, )  I need any help to get a new link to get the discount code to purchase a new 4th gen thermostat, since app support is ending for 2nd gen.  any help would be great.

[Bornie]

Why is Google/Nest making it so difficult to order the Gen 4 replacement (for Gen 2) and NOT sending the promo code to my email so I can make purchase?  

[virnab]

Hi DJR999,

Thanks for reaching out to our community.

I understand that you received an email containing a discount link for the Nest Learning Thermostat 4th gen upgrade. Unfortunately, when you first clicked the link, you received a '403 error', and then the entire email disappeared from your account preventing you from accessing the offer. I'm happy to look into this for you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna