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gen3 thermostat black screen blinking green the red

dagraham56
Community Member

I turned my nest off because the weather was nice for a few days, this morning I went to turn it on. on my app it said it was off line. So I went to the thermostat and the screen is black with a tiny green light flashing. I've tried charging it and plugging it back in. not luck. It's about 5 yrs old. Also my ac is kicking  on for a second then off. Any help would be appreciated.

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi dagraham56,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • What type of Nest thermostat do you have?
  • Does the display turn on when you charged it?

Also, if you haven't yet, you could try the steps from this article to isolate the issue further.

 

Thanks,

Edward

 

 

 

 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's your thermostat now? Still need help with it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba