10-18-2022 04:20 PM
we have 6 wires and I can see both the connections to the next and the connections to the equipment and I can get everything to work except when we call for heat the system runs both the AC and the heat
10-26-2022 02:44 PM
Hello sandiegoscott,
Thank you for taking the time in letting us know about your inquiry. Let's see what's going on.
To isolate:
Looking forward for your response.
Thanks,
Mark
10-27-2022 12:50 PM
1st generation
neat w goes to w2
Neat c goes to comm 24v
Nest y goes to y
Nest g goes to g
Nest r goes to r
Nest ob goes to w1
no heat pump only heat and ac on a newer carrier we get no error codes and ac works but no heat
11-10-2022 02:51 PM
Hi there,
I'm sorry for the late response, and thanks for the details.
Do you mind if you could send us a picture of your previous and current thermostat wiring setup to ensure the correct configuration? Also, going over these steps might help:
Please let me know if that helps, or if the issue still persists.
Best regards,
Mark
11-14-2022 09:30 AM
Hi folks,
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Best,
Mel
11-15-2022 09:33 AM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel