heat link dead at boiler, how do you make contact with nest to get a new one.

[monty32wine]

Heat link died at the boiler message showing on thermostat H71 no heating boiler is fine but no power to the heat link, can anyone help with a contact number?

[Miki123]

i have the same problem. good luck with google support

[Miki123]

i do not know what to do?

[DragosC]

Hi there all,

Thanks for letting us know.

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

 

[Miki123]

I answered to these questions but I have NO solution from Nest support. It is yours standard procedures but solution nowhere.

[DragosC]

Thanks for letting me know. You can contact our live support team to get a replacement. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here: https://bit.ly/3apBRyV. Also, please make sure to mention you've worked with the Community team and use the link to this thread as a reference to avoid starting the process all over again.

[Vladut]

Hi there, just checking in with you. Did you manage to fill the form?

[CristianC]

Hi there. It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.