heat link

[ruslicnelly1]

My heat link for 3rd gen thermostat has stopped working. There is 240 volt supply, with no lights on, tried the 30 second button press, tried turning the power off for 10 minutes to see if that helped but nothing has worked, I think this needs replac...

[DragosC]

Thanks for letting us know  @ruslicnelly1

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
 

[ruslicnelly1]

Nest 3 ge heat links, installed regular installer, no lights, button from heat link no working. Can't connect error h71 I tried resets pairing all no connect to heat link, electric checkt is power in. I tried all troubleshooting. I have 1 thermostat was installed September 2020

[DragosC]

Thanks for letting me know, @ruslicnelly1 . 

I've sent you an email. Please follow the instructions from it and let me know when you're done. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[ruslicnelly1]

Yes, how to apply for replacement 

[DragosC]

Did you receive the email with the instructions? Have you followed them? 

[ruslicnelly1]

Yes, from customer care? We're is serial number 

[ruslicnelly1]

How long will take?🙂

[ruslicnelly1]

How long will take?

[AnaM]

Hey there, 

I took over your case and I sent you another email, please let me know if you received it.

[ruslicnelly1]

Yes

[AlexD]

Thanks, looks good. I will reach out to you over email soon with more details. Stay tuned. 

[DragosC]

Hi there. I'm just following up on your case. Did you receive our email? Keep us posted. 

[DragosC · Accepted solution]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!