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home.nest.com does not have my device

watson58
Community Member

Using GoogleHome app on my iPhone, I have a Nest thermostat (no issues here, I can control, etc.). My problem is when I log in on a browser (https://home.nest.com) I don't see any devices at all listed. The account is correct but no thermostat. Attempting to add one (already installed) does not work because my basic Nest thermostat does not issue (or have a place) to give the key ID needed to add a device. But then again, if it is the same account I should not have to add a device because it works on the google home on the iPhone. Any suggestions? Thanks!

4 REPLIES 4

S3bryan
Bronze
Bronze

The key id for adding the thermostat is on the unit itself I believe.  Go to settings,

nest app, generate key

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering here, S3bryan. 

 

watson58, have you ensured that you're signed into https://bit.ly/3gW4i8w using the same email address you're using on your Google Home app? Also, when signing into https://bit.ly/3gW4i8w, did you select on the Sign in with Google option or the Sign in with Nest one?

 

Best, 

Melba 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba