how have nest become SO AWFUL???

[AwfulNest1]

I am shocked at how sh!t google nest help and products have become. they were once our 'product of choice'..... 

historically we fitted hundreds of these... had 3 in my own home.... always worked.... always happy days...... but in the last few months.... SHOCKING how bad it has got!! 

we've had 3 of the last 3 stats fail out the box. one of which was a replacement for a faulty heat link.

This post is more of a rant at how awful the help on tech support is and how painful it is to get a return. We will for certain now make sure we advise we NEVER promote google products ever again!! 

Anyone considering a google nest product AVOID at all costs!! 

currently, 1 customer has a fault heat link, 1 customer both heat link and stat faulty and 1 a stat fault. ALL faults out box! HOURS AND HOURS of time wasted!! 

[Frustratedddd]

I can answer that in one word--- ''Google''

Since Google has taken Nest over about 18 months ago, SOME of the people are rubbish. Speak to one of the original Nest workers, and you are in luck. Google are so up themselves it makes life very difficult, and sadly that has been the way things have been going.

Personally I find the original Nest agents the best, but I know the names to use and the ones to avoid. Get the right one, and your questions are answered immediately, get the drip, and who knows!

The worst thing is the migration of your email to Gmail, well that's a con, as a simple applet like IFTTT cannot be used now. Never migrate your email to Gmail.

[CristianC]

Hi there,

I'm sorry to hear about what happened. Let me know if there's anything I can do to help. 

[AlexD]

Hi, I wanted to check in.

Do you need any further assistance? If so, make sure to let me know. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.