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i need help

brockly
Community Member

i newed help real bad

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@brockly 

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

brockly
Community Member

can you help me 

Rusell
Community Specialist
Community Specialist

Hi Brockly,

Thank you for posting in the community, i understand that you need help therefore I'd like to ask a few questions about your concern.

  • What error message does it appear?
  • What kind of nest product and generation do you have? 
  • When did the inconvenience start? 
  • What troubleshooting have you done so far?
  • Did the device work before? 

Keep me posted.

 

Best regards,

Rusell.